Questions and Answers
Your inquiries will be available to all registered service companies that are interested in them, so that you can find the best offer and significantly reduce costs. A conveniently organized flow of documents allows you to minimize all routine tasks (like searching for suppliers and preparing the request) and focus on the creative part of the process. You can also greatly reduce communication costs with ships.
Always use only the correct and complete information about the company, because it will be available to other users of the system for contacting you. Be sure to correctly specify the IMO numbers and names for the ships. Remember that it is better to spend a little more time filling in the form correctly and carefully rather than miss a good opportunity later.
The Shipboard module is available for download from our website in your profile. You just have to transfer it on board or deliver it through an agent. Installation is easy and requires no special skills or service technicians. In some cases, you need to have administrator privileges on the computer in which you are going to install our software. It is recommended to be installed on the computer which is used to send messages and / or has an Internet connection.
Use your e-mail system. To do this, export an application on HDD and attach a file to an e-mail in the application you usually use for sending your messages, then send to this address: email@example.com. No specific information is required in the message body and subject field. You can send the letter from any e-mail and from any place.
Even in this case, the system can be used. In this instance, the ship should send a request in plain text (for example, via Inmarsat-C) to the ship management office, then input into the system. However, in this case, it has to be done manually and be put in the correct format, because it will be sent to many recipients who must be respected.
Perhaps you've just taken the ship over from another management and the previous company did not remove it from its account. In this case, immediately contact them and ask them to remove the ship’s information from their system. You can also send us a copy of the ISM certificate of the vessel, which will serve as documentary evidence of registration rights in the system for our intervention.
You may be tired of the many proposals for different types of services with the need to pay a membership fee whilst not knowing whether there will be some benefit from it. Therefore, we adhere to the principle of not charging a fee for our services if they did not bring real benefits. The same principle applies to service companies. In fact, a modest commission will be paid to us by the supplier to whom you confirm your order. You can use our service without fear of invoicing.
The cost of communication depends on your provider. The system uses protocol that can significantly save on communication compared with sending applications in the usual way.
No. You are only provided with a platform for conducting your affairs. Fleet Process does not track your queries, quotations, prices or any other relationships with other users unless there are complaints about the system. However, you are required to report (by emailing firstname.lastname@example.org) any illegal or fraudulent actions of system users which you become aware of in order to maintain the reputation of other users, the administration and the system itself. In case of technical problems, you should also report these immediately to support @fleetprocess.net.